At KRUMB KRAFT (PTY) LTD, we strive to ensure customer satisfaction across our range of products. This policy outlines the terms for returns, refunds, and cancellations. If you have any questions or concerns, please contact our team who will be happy to engage with you or give further clarity.

1. Returns and Refunds for Products

Returns of goods are not acceptable, unless there is a product defect. 

You are encouraged to inform us immediately as soon as you have experienced a defect in the product.

Refunds or replacements may be provided if there is a quality issue or if the product is damaged upon delivery. Please notify us within 6-12 hours of receiving the product with photographic evidence to support your claim.

Refunds will not apply for products that have been fully consumed.

2. General Conditions

Refunds will be processed within 7-10 business days after approval.

Refunds will be issued to the original payment method used for the purchase.

KRUMB KRAFT (PTY) LTD reserves the right to amend this policy without prior notice. Any changes will be updated on our website.

3. Contact Us

For assistance with returns, refunds, or event cancellations, please contact us at:

Email: info@krumbkraft.co.za

Phone: 061 240 9482

We remain  committed to resolving any issues promptly and ensuring a positive experience for our customers.